Urban Alchemist Logo

OUR STORE POLICIES

We founded The Urban Alchemist with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!

SHIPPING POLICY

Estimated fulfillment time is up to 5 business days. Fulfillment time does not include shipping. Estimated shipping time is based on once the courier picks up the items selected for delivery and the service you selected for delivery. The Urban Alchemist ha son control over package arrival time frames.


The service mainly used for fulfillment is the United States Postal Service (USPS)


USPS pick up schedule is every Wednesday , Thursday, Friday, Saturday and Monday.


Packages marked as “return to sender” will be refunded minus the cost of shipping.


The Urban Alchemist LLC  is not responsible for lost or stolen packages. You must file a claim with the courier directly. If items arrive damaged you must also file a claim with the courier as well.


The Urban Alchemist LLC is not responsible for packages that have wrong, incomplete or insufficient addresses, phone numbers or emails provided to us by the customer during check out. Parcels marked as” Delivered”  do not qualify for a refund nor replacement. You must file a claim with the courier if you have not received items marked as “delivered.” Parcels marked as “Abandoned” do not qualify for a refund nor replacement. A claim can not be filed on parcels marked as “Abandoned”



How to file a claim with USPS:


The USPS gives you two options to be able to file a claim with them for any items that have not been received but marked as “delivered” or for items that are received and have been damaged:


To file online, log in to or create a free USPS.com account. Your claim case will be associated with your account. You will be able to save your claim to finish later if you cannot complete the form in one session. Once you have filed a claim , you can see it in your “Claim History” section.



To file by mail,


If you are unable to file a claim online, you can have a domestic claim for mailed to you. Call the USPS national materials customer service and request a domestic claim PS form. Complete the form and mail it, along with proof of value and evidence of insurance, to the address on the form.



National Materials Customer Service:

1-800-332-0317 (requests for paper Domestic Claim Forms only)


Hours of Operation:

Monday - Friday : 6 am - 6pm CT

Saturdays and Sundays : Closed

Federal Holidays: Closed



For any additional questions regarding claim status and how to file please visit the link below:


https://www.usps.com/help/claims.htm

REFUND/RETURN  POLICY

All Sales Are Final

No Exchanges

No Refunds



Defective items may be exchanged. If you have defective items please contact us at : theurbanalchemist92@gmail.com. In the event that items are defective they are allowed to be exchanged for the same product or a product of equal value.



Unopened domestic packages marked  “return to sender” will be refunded, minus the cost of shipping.

PRIVACY AT THE URBAN ALCHEMIST

  1. Acknowledgement and acceptance of terms:


The Urban Alchemist LLC is committed to protecting your privacy. This privacy statement sets forth our current practices as it pertains to the information we collect and when you or your computers software interacts with our website. By accessing www.theurbanalchemistllc.com, you acknowledge and fully understand  The Urban Alchemists’s Privacy Policy Statement and freely consent to the information collection and use practices described in this websites Privacy Statement.


2. Information We Collect and How We Use it:


While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. You may also provide this information through the use of our services, such as when you register for an account. Personally identifiable may include, but is not limited to your name, address and contact information or “personal information” .


We collect different kinds of personal information in order to operate effectively and provide you with our services. We will use your information to respond to you regarding any related services. We will not share your information with any third part outside of our organization, other than as necessary to fulfill your request.


Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.


3. Use of cookies:


The Urban Alchemist LLC  may use cookies to personalize or enhance your user experience. A cookie is a small text file placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you .


One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.


The Urban Alchemist reserves the right to share aggregated site statistics with partner companies, but does not allow companies to place cookies on our website unless there is a temporary, overriding customer value .


You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our website.


4. Security :


The security of your personal information is important to us, but remember that no method or transmission over the internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we can cannot guarantee its absolute security.


5. Changes to this statement:

The Urban Alchemist has the discretion to occasionally update this privacy statement . When we do, we will also revise the “updated” date at the top of this privacy page. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.


6. Contacting Us :

If you have questions regarding our privacy statement, its implementation , failure to adhere to this Privacy Statement and/or our general practices, please contact theurbanalchemist92@gmail.com


The Urban Alchemist LLC


(470) 231 -6793

331 Rockmoor Trail

Marietta GA, 30066